How to post a plumbing leak job in Ireland
When water is appearing where it should not, the first priority is limiting damage. The second is giving a plumber a clear picture of the symptoms. A useful job post can help a professional judge the urgency, likely access and parts they may need to bring.
Describe what you can see and hear rather than naming a cause you cannot confirm. 'Water appears below the kitchen sink when the tap runs' is more useful than 'the pipe has burst' if you have not found the source.
Make the situation safe first
If water is flowing continuously, turn off the nearest isolation valve or the main water supply if you can do so safely. Move valuables, use containers or towels to limit spread, and keep people away from wet electrical fittings. Do not remove ceilings, open sealed appliances or dismantle pipework simply to improve the post.
If the issue involves a gas boiler, gas pipe or gas appliance, state that clearly and use a Registered Gas Installer for regulated gas work. The RGI scheme advises homeowners to use an RGI and to request the relevant certificate after gas work is completed.[1]
Describe when and where the leak appears
- Name the room, fixture and floor of the property.
- Say whether the leak is constant or only appears when a tap, shower, toilet, appliance or heating system is used.
- Mention changes in water pressure, boiler pressure, noises, stains or damp smells.
- Explain what you have switched off and whether that stopped the water.
- State whether water has reached a ceiling, light fitting, floor covering or neighbouring property.
Take photos that help a plumber prepare
Upload one wider photo showing the full sink, toilet, radiator or ceiling area, then close photos of visible drips, staining and accessible pipe connections. If a label or model number is visible on a tap, cistern, pump or appliance, photograph it. Never remove a cover that is not intended for normal user access.
State the urgency honestly
Use 'urgent' when water cannot be controlled, damage is actively spreading, essential facilities are unusable or the issue creates an immediate safety concern. If the leak is contained and the supply can remain off, say that too. Accurate urgency helps professionals prioritise genuinely time-critical work.
Include your county, nearest town and the earliest access time. Mention apartment management, locked meter cupboards, parking limits or a need to coordinate with a tenant or neighbour.
Copyable leak job description
Example: 'Water drips from the waste connection below the kitchen sink whenever the tap runs. It stops when the tap is off, so the sink is currently not being used. The cabinet base is damp but water has not reached the floor. Photos show the connection and the full sink. The apartment is in Galway city with paid street parking. Access is available after 3 pm today or tomorrow morning.'
Frequently asked questions
Should I call the job an emergency?+
Use emergency or urgent when water cannot be isolated, damage is spreading or there is a safety risk. Otherwise explain that the leak is contained and give your preferred appointment times.
Should I try to find the exact source before posting?+
No. Report the visible symptoms and what triggers them. Avoid opening ceilings, dismantling fixtures or touching wet electrical equipment.
What information helps identify replacement parts?+
Clear photos of the fixture, connections and any manufacturer label or model number can help, along with the approximate age of the installation if known.
Who should work on a gas boiler leak?+
State that the issue involves a gas boiler and use an appropriately Registered Gas Installer for regulated gas work.[1]
Can I post without sharing my full address?+
Yes. Give the county and nearest town or district first. Exact access details can be shared privately with the professional you choose.
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