Privacy Policy

1. Introduction

Configurix Limited ("we", "us", "our") operates HomePros.ie (the "Platform"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018.

2. Data Controller

3. Information We Collect

We collect the following types of personal information:

• Account Information: Name, email address, phone number, and password when you register an account.
• Profile Information: For tradespeople, business name, description, services offered, coverage areas, and portfolio images.
• Job Information: Details about home improvement jobs you post, including location, budget, and description.
• Communication Data: Messages sent between homeowners and tradespeople through our platform.
• Usage Data: IP address, browser type, device information, pages visited, and interaction patterns.
• Payment Information: Billing details and transaction history (processed securely by our payment providers).

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our platform services
• To match homeowners with relevant tradespeople
• To facilitate communication between users
• To process payments and manage subscriptions
• To send service-related notifications and updates
• To improve our platform and user experience
• To detect and prevent fraud, spam, and abuse
• To comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract: Processing necessary to provide our services to you.
• Legitimate interests: Improving our platform, preventing fraud, and ensuring security.
• Legal obligation: Complying with applicable laws and regulations.
• Consent: Where you have explicitly given consent (e.g., marketing communications).

6. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service Providers: Companies that provide hosting, analytics, payment processing, and email delivery services.
• Other Users: When you post a job, relevant tradespeople can see the job details. When you contact a tradesperson, they can see your profile information.
• Legal Authorities: When required by law or to protect our rights and safety.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account information is retained while your account is active. Job postings and related communications are retained for 2 years after job completion, unless you request earlier deletion.

8. Your Rights

Under GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request limitation on how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at info@homepros.ie.

9. Cookies

We use cookies and similar technologies to enhance your experience on our platform. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. International Transfers

Your data is primarily stored and processed in the European Economic Area (EEA). Some of our service providers may process data outside the EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: