How to describe a window or door repair
Window and door faults can involve glass, seals, hinges, locks, rollers, alignment or the surrounding frame. The best job posts identify the opening, describe the symptom and include photos of the complete unit and its hardware.
State whether the issue affects security, weather resistance or everyday use. A door that cannot lock needs different priority from a window with cosmetic damage.
Identify the unit and material
- Say whether it is a window, front door, patio door, French door or roof window.
- Identify uPVC, timber, aluminium or composite construction if known.
- Give approximate width and height and the number of affected units.
- Describe opening style, such as casement, tilt-and-turn, sliding or sash.
- Photograph labels, hinges, handles and lock edges where accessible.
Describe the fault in operation
Explain whether the unit sticks, drops, fails to latch, will not lock, admits water, feels draughty or has misting between panes. Say whether the issue changes with weather and whether the unit can currently be opened and secured. Do not force failing hardware, as this can create more damage.
Use measurements and photos carefully
Take a full internal view, a full external view from a safe position, and close photos of the fault. Measure the overall visible frame for context, but do not order replacement glass or hardware from approximate measurements unless the installer confirms the specification.
Clarify repair versus replacement
- Ask whether adjustment or individual components can restore operation.
- Request separate explanations if full replacement is recommended.
- Confirm frame colour, glass type, vents and hardware finish for replacements.
- Ask who makes good surrounding plaster, trim or paint.
- Clarify disposal of old glass, frames and packaging.
Compare like-for-like repair proposals
Ask each respondent to identify the faulty component, the proposed replacement and any limits to the repair. For replacement units, compare glass specification, ventilation, hardware, finish, making good and disposal as well as price. Record whether the visit is for diagnosis, a temporary security repair or a completed permanent repair.
Copyable window repair description
Example: 'Repair one upstairs uPVC casement window in Kilkenny. The handle turns but the lower corner does not pull tightly into the seal, causing a draught. The window still opens and closes and the glass is not misted. Photos show the full window, hinge side, handle and lock edge. Safe indoor access is available, with driveway parking. Please advise whether adjustment or replacement hardware is likely.'
Frequently asked questions
What photos help with a window repair quote?+
Include full views, the opening edge, hinges, handle, locking points, visible damage and any manufacturer label.
Does misting mean the whole window must be replaced?+
Not necessarily. Report whether moisture is between panes or on a room-facing surface and ask what component needs assessment.
Should I measure replacement glass myself?+
Approximate dimensions help with the post, but final manufacturing measurements and specifications should be confirmed professionally.
How do I describe a security issue?+
State whether the unit closes, latches and locks, without publishing key, alarm or exact-address details.
What should a replacement quote include?+
Ask for frame and glass specification, vents, hardware, finish, installation, making good, disposal, timing and applicable warranties.
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